Questions, answered.
Anything else? Write to us at info@nidajourney.com A real person replies.
How long does shipping take?
Lithuania: 1–2 working days. European Union: 2–5 working days. Rest of world: 5–10 working days. Every order is packed by hand within 24 hours and you receive a tracking link the moment it leaves the studio.
What is your returns policy?
Unused candles in their original packaging can be returned within 14 days of delivery for a full refund. Write to us and we will send return instructions the same day. If something arrives damaged, send a photo and we replace it immediately at our cost.
How long will my candle burn?
Each candle holds 140 g of natural soy wax and burns for up to 35 hours. On the first burn, let the wax pool reach the edge of the vessel — around 2–3 hours — so the candle burns evenly for the rest of its life.
How should I care for my candle?
Trim the wick to 5 mm before every burn, never burn for more than four hours at a time, and keep the flame away from draughts. Stop burning when 10 mm of wax remains, then wash the vessel with warm water and reuse it.
What is inside the wax?
100% natural soy wax, a braided lead-free cotton wick, and premium phthalate-free fragrance oils. No paraffin, no dyes, no animal products — and packaging that is plastic-free from box to tape.