Frequently Asked Questions

What are your candles made from?

Our candles are made from 100% natural soy and coconut wax blends, phthalate-free fragrance oils, natural cotton wicks, and are free from paraffin, synthetic dyes, and harmful additives. Visit our Ingredients & Materials page for full details.

How long do your candles burn?

Burn times vary by size. Each product listing includes the estimated burn time. To maximise burn life, always trim the wick to 5mm before each use and follow our Care Instructions.

Are your candles safe for pets?

We use natural, clean-burning ingredients, but we always recommend keeping candles out of reach of pets and burning in a well-ventilated space. If you have specific concerns, please consult your vet.

Can I reuse the vessel?

Absolutely — and we encourage it! Once your candle has finished, clean the vessel with warm soapy water to remove any remaining wax, and repurpose it however you like.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping rates and delivery times are calculated at checkout. See our Shipping & Returns page for more information.

What is your returns policy?

We want you to love your Nida Journey candle. If you are not satisfied, please contact us within 14 days of receiving your order. See our Shipping & Returns page for full details.

How should I store my candle?

Store your candle in a cool, dry place away from direct sunlight and heat sources. Keep the lid on when not in use to preserve the fragrance.

Can I buy Nida Journey candles wholesale?

We are open to wholesale and stockist enquiries. Please get in touch and we will be happy to discuss options.